Me, at Help Desk: You'll need to change your password from you ID number.
Customer: How do I do that?
Me: Go to this web address - www.v****.edu/it/v****net
Customer: Ok, www.v****.edu/it/v****net.edu?
Me: There's no .edu at the end. It's just www.v****.edu/it/v****net and nothing more
Customer: So there is a .edu
Me: Well, yes, but not at the end like you said before
Customer: It's not working
Me: Can you read what address you have typed into your address bar?
Customer: www.v****.edu/it/v****net.edu
Me: Ok, that's almost right. Just go to the end of the address and hit backspace four times.
Customer: Now it works. That was weird.
Me, thinking to myself: "It's weird that you wouldn't listen to me. FACEPALM"
Edit: Actual address edited out for security